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Terms & Conditions

Although this is a close translation, it only serves for information purposes. In case of any disagreements between Slovak and English versions of this document, the Slovak version shall apply.

I. Basic provisions

These terms & conditions (hereinafter only T&C) regulate the rights and obligations of the seller (distributor) on one hand and the buyer (customer, consumer) on the other.

Seller and operator of the online store www.nanoprom.sk is company NanoProm s.r.o., located at 945 01 Komárno, Hradná 164/13, IČO (company ID) : 46 907 327, DIČ (VAT number) : SK2023646812

All contractual relations between seller and buyer are enclosed in accordance with the laws of Slovak Republic. In the event of the contracting party being a consumer, the legal relations, without being modified by the T&C, are to be regulated by Act no. 40/1964 of Civil Code as amended, by Act no. 250/2007 of Consumer Protection Act as amended and by Act no. 102/2014 of the Consumer Protection Act in doorstep selling and distance selling as amended. In the event of the contracting party being an entrepreneur, the legal relations, without being modified by the T&C, are to be regulated by Act no. 513/1991 of Civil Code as amended.

II. Definition of terms

The seller is an entrepreneur who is offering or selling merchandise to the consumer as well as entrepreneur who is, either directly or by means of other entrepreneurs, supplying the buyer with merchandise, and whose activity does not affect the properties of the product.

The consumer is a natural or legal person who is buying the merchandise or using the services for personal needs or for the needs of members of his or her household, and who, in the course of closing and performing of consumer contract, is not acting in the line of his or her own business or entrepreneur activity.

Consumer contract – is a contract of sale if the contract parties are one hand, the seller, and on the other hand, the consumer, who cannot individually influence the content of sellers pre-prepared draft of contract.

Buyer, who is not a consumer – is a person who by closing and performing a sales contract does so in the line of his or her own trade or business.

Sales contract – Order sent to seller presents a proposal for closing a sales contract. The sales contract itself is entered into by confirmation of order by the seller, which leads to acceptance of the proposal. From that moment, between the buyer and seller, mutual rights and obligations are created, that are defined by the sales contract and these T&C, which are an integral part of the sales contract.

Terms & Conditions – contractual provisions agreed upon between the seller and buyer in this document. The buyer, in the time of sending his or her order, confirms that he or she agrees to these T&C in force at time of sending his or her order, and is bound by them from the moment of closing a sales contract. By sending his or her order, the buyer confirms that he or she familiarized himself or herself with these T&C prior to performing his order and that he or she unconditionally agrees to these T&C.

Electronic order is a form containing information about the buyer, the list of ordered merchandise from www.nanoprom.sk e-shop (hereinafter only e-shop) offer and the total price of that merchandise processed by e-shop’s system.

Merchandise is a product that is getting to the consumer via market. The merchandise consists of all products of the seller listed in the e-shop website.

List of merchandise on any internet website of e-shop operated by the seller is a catalogue of commonly supplied merchandise and the seller does not guarantee immediate availability of all listed merchandise. The availability of merchandise will be confirmed to the buyer based on buyer’s request.

Information about merchandise listed in catalogue of the e-shop are taken from publicly available sources and official websites of manufacturer, importer. The seller is not responsible for correctness of information taken from these sources

Images shown in the product and in the other subpages are illustrative. We try to provide images which best describes the reality.

III. The seller

NanoProm s.r.o. company, located at Hradná 164/13, 945 01 Komárno, IČO 46 907327, registered in commercial register of District court in Nitra, is dealing primarily with sale of merchandise that makes use of nanotechnology. Further information about the seller is listed in the “Contacts“ section.

The seller publishes a list of merchandise that he is offering to buyer and allows for the buyer to order the merchandise via e-shop. These T&C are bound to purchase in e-shop. By sending an order via e-shop form, the buyer expresses his or her agreement with the T&C.

The seller reserves the right to modify the price of merchandise listed in e-shop within the orders of each merchandise if he finds out that the given price was listed incorrectly. The seller will inform the buyer about this fact before confirming his or her order.

T&C are an integral part of sales contract.

IV. The buyer

The buyer is a consumer or an entrepreneur.

The consumer is a natural or legal person who is buying the merchandise or using the services for personal needs or for the needs of members of his or her household, and who, in the course of closing and performing of consumer contract, is not acting in the line of his or her own business or entrepreneur activity.

The consumer gives the seller only his or her contact information required for smooth processing of order or information he or she wants to have on the purchase documents.

Legal relations of the seller and consumer not explicitly modified by these T&C shall be governed by relevant provisions of the Act no 40/1964 of Civil Code as amended, Act no. 250/2007 of Consumer Protection Act as amended, as well as related regulations, as amended by all amendments.

Entrepreneur stands for:

  • a person registered in Commercial Register (mainly trade companies)
  • a person who operates under the trade license (sole trader registered in the Trade Register)
  • a person who operates on the basis of other than trade license in accordance with specific regulations (this includes, for example, freelance professions such as lawyers, etc.)
  • a person who operates agricultural production and is registered pursuant to a specific regulation.

Legal relations between the seller and the buyer, who is an entrepreneur, not specifically modified by these T&C nor by a contract between the seller and buyer shall be governed by relevant provision of the Act. 513/1991of Commercial code as amended as well as related regulations.

The buyer is aware that by purchase of merchandise from the offer of seller, he or she is granted no right to use the trademarks, trade names or company logos of seller or other companies, unless it is not stated otherwise by a specific contract in a particular case.

V. Sales Contract

If the buyer is a consumer, a proposal to enclose a sales contract is the location of the offered merchandise by seller on his website. Sales contract is enclosed by sending an order by buyer and receiving of the order by seller. The seller will immediately confirm this received order to a buyer with an informative email sent to a specified email, but this confirmation does not affect establishment of contract. A enclosed sales contract (including the agreed price) may be changed or withdrawn only by agreement of both involved parties or pursuant to legal reasons.

If the buyer is an entrepreneur, a proposal to enclose a sales contract is a sent order of merchandise by buyer and the sales contract itself is enclosed from the moment of delivering a binding agreement of seller and his proposal to buyer

Relations and possible disputes arising from the sales contract shall be resolved exclusively by the applicable law of the Slovak Republic and will be dealt with by the courts of Slovak Republic.

The sales contract is enclosed in the Slovak language. If a translation of sales contract is created for the needs of buyer, in the event of dispute about the interpretation of terms the interpretation of terms in Slovak language shall apply.

Enclosed sales contract is archived by the seller for the purpose of its successful fulfilment and is not accessible to non-participating third parties. Information on individual technical steps leading to closing of sales contract is apparent from these T&C, where this process is clearly described. The buyer has the option to check and possibly correct his or her order before sending it. These T&C are displayed on websites of e-shop and it is therefore allowed to archive and reproduce them by the buyer.

VI. Prices

All prices are contractual. There are always up to date and valid prices on e-shop. The validity of the prices lasts until the announcement of new prices. The price of merchandise includes the Value Added Tax (VAT) and recycling fees. The price does not include the cost of delivery of ordered merchandise to designated location.

VII. Payment terms

a) payment in cash for merchandise on receipt at a dispenser location

b) payment in advance via bank transfer

c) payment via internet interface of bank

d) online payment by credit card

e) by cash-upon-delivery (COD) (cash is taken over from the customer by carrier)

f) payment of the invoice with a maturity (only after fulfilling the conditions for granting of credit)

VIII. Ordering

The buyer receives the merchandise for the price valid at the time of ordering. The buying consumer has the option to familiarize him or herself with the total price including VAT and any other costs before making the order. This price will be included in the order and in the email confirming the receiving of the order of merchandise. The buying consumer has the option to familiarize himself or herself with the fact, of how long will the offer or the price remain valid before making the order. In the event of ordering a special merchandise or merchandise that is not available on stock, the seller will confirm the price and date of delivery telephonically / via email to the buyer. If the buyer is a consumer, he or she must be informed upfront, when dealing with such merchandise, with the fact, that it is a merchandise to order (note “by supplier” listed next to merchandise) at which the closing of sales contract between both parties happens at the moment of clarification of order from the side of the seller.

Orders can be made by following means:

  • Through e-commerce on www.nanoprom.sk
  • By email at objednavky@nanoprom.sk

The seller recommends that the buyer makes his orders through the e-shop.

IX. Cancelling an order

a) The buyer has the right to cancel the order by e-mail or phone in the following cases:

– within 24 hours from sending the order or until the order has been confirmed by the seller.

– if the published price of the merchandise has not been met

– if the buyer cancels an already confirmed order, the seller is liable for any proven reasonably incurred costs in connection with the implementation of the order, especially in the event in the event when a customer cancels an order after it has been already sent by the seller and expenses have already been incurred to the seller.

b) The seller has the right to cancel the order, in the event of seller not being able to deliver the merchandise to the buyer in the designated period or price as stated in e-shop, because of merchandise being sold out or unavailable even after making every effort, unless otherwise agreed with the buyer. The seller has the right to cancel the order even in the case of customer not replying to e-mails or being unreachable by phone for more than three working days in a row.

X. Withdrawal

Withdrawal from contract by the buyer, who is consumer:

Form for contract withdrawal (it is better to contact us directly by email)

Pursuant to § 12 of Act no. 108/2000 of the Consumer Protection in Doorstep Selling and Distance Selling as amended, the buyer has the right to withdraw from this this contract without giving a reason within 14 working days from receipt of the goods or from closing a contract about providing services, and it is necessary for a letter or an e-mail about withdrawing from the contract to be delivered within this period to the seller. The buyer also has this right in event of him or her picking up the merchandise ordered through internet personally at seller’s dispenser premises. The buying consumer must return the merchandise complete, with complete documentation, undamaged, clean, in the original packing if possible, in the condition and value in which he or she received the merchandise. In the event of the returned merchandise being incomplete or damaged, the seller can reduce the refund price of the corresponding amount. Money will be returned to the consumer within 14 days from the effectiveness of withdrawal from the contract by buyer.

The seller is not required to accept for complaint un-cleaned or otherwise contaminated merchandise not corresponding to hygienic standards after the 14 day deadline set by law (Act 102/2014)

If the buyer decides to withdraw at this time, it is advised to deliver the merchandise along with the cover letter with possible reason of withdrawal from contract (it is not necessary), with the number of purchasing document and with listed bank account number or statement, whether the sum will be paid in cash or used for further purchase to address of seller for speeding up the endue process

Buyer acknowledges the fact that if there are gifts provided with the merchandise, the donation agreement between the seller and the buyer is enclosed with the condition, that if the consumer uses his or her right to withdraw from the sales contract in accordance with § 12 of Act no. 102/2014, the donation agreement expires and the buyer is obliged to return the gifts related to the returned merchandise.

After fulfilling all above mentioned conditions for return of the goods the purchaser is given credit that, upon his or her request, will be sent to bank account given by him or her, no later than 14 days from the effectiveness of the withdrawal. If bank account is not specified, the amount will be, in the same time period, ready to draw for further purchases or to be picked up in cash upon presentation of original credit note, which is, after the resolution of withdrawal from sales contract, sent without delay to customer.

Withdrawal from the contract by the buyer, who is an entrepreneur

If the buyer is an entrepreneur, he or she might be offered an alternative withdrawal from the sales contract depending on the condition of returned merchandise, lost warranties and actual price of returned merchandise. The condition of merchandise is evaluated by the seller. In the event of not agreeing upon conditions acceptable by both parties, the merchandise will be returned back at the expenses of the buyer. The seller is entitled to charge the buyer any additional costs in connection with invalid withdrawal.

When issuing a credit note, an identity card of the buyer may be required to ensure the protection of ownership rights of the buyer. By submitting the ID card, the buyer agrees to the processing of his or her personal data in accordance with Section II. (pursuant to §3 of Act no. 428/2002 of the protection of personal data)

XI. Terms of delivery

1. Unless agreed otherwise, the seller is obliged to deliver the merchandise within 7 working days from e-mail confirmation of customer´s order.

2. When delivering package by courier, the buyer must inspect the package and its potential damage. When delivering by courier, the buyer must write complaint report about damaged/disturbed package on site. If the package is damaged and i fit is found out after the inspection of contents of package, that the content of package does not match the content of invoice/order, or that its content is damaged, the buyer must record this fact into claims records entry in the presence of the courier. If the buyer failed to fill out the claims record entry, any additional claims will not be accepted. The buyer must keep the packaging of shipment until the completion of the investigation of causes of the damage.

3. The buyer must, immediately upon receiving the shipped package, completely unpack the merchandise and check if it is not mechanically damaged and if the contents of package match the billed merchandise. If the contents do not match the billed merchandise or the merchandise is mechanically damaged (but with no signs of damage of the shipment, which is covered in 2. Point), the buyer must report this fact within 2 working days of receipt of goods, otherwise any additional claims will not be accepted. The buyer must keep the packaging of shipment until the completion of the investigation of causes of the damage.

4. The buyer will receive an invoice to every package, either by e-mail or directly with merchandise.

5. The buyer is informed of dispatch of the merchandise on the day of its submission by post or by courier. The buyer must ensure smooth receipt of merchandise, particularly by being available on phone, specified for delivery, or by being present on designated delivery address on the days of planned delivery. If this requirement cannot be met, the buyer is required to inform the seller, agree with him or her on an alternate date of delivery or designate an alternate person which fulfils the obligation of taking over the merchandise for the original consignee.

6. The buyer shall take the ownership of the goods upon full payment of the whole purchase price for merchandise.

XII. Privacy Policy

The seller declares that all personal information are kept confidential and will only be used for realization of the contract with the buyer, and will not be disclosed or provided to any third party, except in situation related to the distribution or payment transfers related to the ordered merchandise (publication of name and delivery address). Personal information that are provided by the buyer to the seller in order to fulfil the order are collected, processed and stored in accordance with the laws of Slovak republic, especially with Act no. 122/2013 of Protection of Personal Data as amended. The buyer gives the seller his consent to collect and to process this personal information in order to fulfil the subject of closing a sales contract, until his written statement of disagreement with this treatment. The buyer has the right to access his or her personal information and the right to correct them, including other legal rights to the information.

XIII. Information on alternative dispute resolution procedure online (RSO)

1. The seller hereby also informs customers (buyers) to any rights and claims against the seller can also apply for an alternative online dispute resolution, which deals with law 391/2015 on alternative dispute resolution for consumer disputes and amending and supplementing certain acts.

2. Alternative dispute resolution procedure is an alternative dispute resolution under this Act, aimed at achieving an amicable settlement between the parties.

3. Pursuant to Section 11 of Act 391/2015 on alternative dispute resolution for consumer disputes and amending certain laws, the consumer is entitled to contact the seller to request corrective action if it is not satisfied with the way the seller respond to the complaint or if it considers that the seller violated his rights. The consumer has the right to bring an alternative dispute resolution (the "Proposal") alternative dispute resolution entity, if the seller responds to the request or a negative answer to it within 30 days from the date of dispatch.

4. Design the consumer may file a manner specified by Section 12 of Act 391/2015 Z.z. on alternative dispute resolution for consumer disputes and amending and supplementing certain acts, as well as online dispute resolution platform through online (RSO) at: http://ec.europa.eu/consumers/odr/index_en.htm

5. Alternative dispute resolution is exclusively reserved for individuals consumers, not business buyers. Settlement of the dispute was going on between consumers and sellers who have entered into a distance contract and, where the dispute has a value greater than € 20. The maximum charge that the ARS is € 5 require the buyer to pay the costs.

6. The seller hereby also informs buyers about the possibility of individual application, suggestions, complaints and attempts to help prevent disputes electronically to the email address: info@nanoprom.sk

7. The list of ARS entities is available on the website of the Ministry of Economy www.mhsr.sk

XIV. Final provisions

These T&C are valid from 1/4/2016. The seller reserves the right to change these T&C without prior notice. These T&C shall take effect on the buyer upon closing a sales contract. By sending the order, the buyer confirms that he or she has read these T&C in whole and is in full agreement with them. The seller may at any time without prior notice change the merchandise listed on e-shop.